Privacy Policy

Our company is committed to providing our services (“the Service”) while fully recognizing the importance of protecting your personal information. To ensure the proper handling of personal data, we have established the following “Privacy Policy.” We comply with laws, guidelines, and other regulations concerning the protection of personal information. Additionally, we take appropriate measures to prevent unauthorized access, loss, destruction, alteration, and leakage of personal data, implementing internal policies to safeguard information.

1. Definition of Privacy-Related Information

6We collect the following information (“Privacy-Related Information”) when providing the Service or related products to our customers:

  1. Registration and Application Information
    • Personal details provided by customers during registration or purchase, such as email address, username, name, address, phone number, company or organization name, and contact information. This also includes device installation locations and other information registered by the customer.
  2. Device Information
    • Information obtained from devices linked to the Service, including device identifiers, location data, usage history (e.g., opening/closing), and other related data.
  3. Access Information
    • Automatically collected data such as IP addresses, service usage logs, cookies, device identifiers, and location data sent by your device when accessing our website.
  4. Other Information
    • Details provided during customer inquiries and other notifications specified at the time of data collection.

2. Purpose of Use of Privacy-Related Information

We use the collected Privacy-Related Information for the following purposes:

  • To provide the Service and sell related products.
  • To respond to inquiries about service usage and product purchases.
  • To process billing and payments for the Service and products.
  • To deliver information about the Service, products, and other offerings.
  • To develop and propose new features or products related to the Service.
  • To conduct surveys and analyses aimed at improving service and product quality.
  • To share data with third parties when necessary for the Service and product offerings.
  • To invite customers to events such as seminars and exhibitions hosted by us or our partners.
  • For secondary use in anonymized or aggregated statistical forms.

3. Management of Privacy-Related Information

  1. Responsibility for Data Management
    Privacy-Related Information is managed by our company and our trusted partners to the extent necessary for providing the Service and related products.
  2. Data Handling by Our Company
    We implement strict security measures based on internal standards to prevent loss, destruction, alteration, and leakage of personal data.
  3. Data Handling by Partners
    We may entrust Privacy-Related Information to trusted partners to fulfill the purposes mentioned above. In such cases, we ensure that these partners maintain a sufficient level of security and supervise them appropriately through agreements and regular checks.

4. Disclosure to Third Parties

We may disclose Privacy-Related Information to third parties in the following cases:

  1. Entrusted Partners
    • Purpose: To provide the Service and sell products.
    • Data: Registration and application information, device information.
  2. Installation Contractors
    • Purpose: For product installation and service delivery.
    • Data: Registration and application information.
  3. Legal Requests or Emergencies
    • To protect life, health, or property or comply with lawful requests from courts, police, or other authorized agencies.
    • Payment information (e.g., credit card details) is handled by Stripe Japan, Inc., not collected or managed by our company.

5. Access, Correction, and Deletion of Information

  1. Right to Request Access
    Customers may request access, correction, or deletion of their registered information under applicable privacy laws.
  2. Procedure for Requests
    We ensure that registered information is accurate and up-to-date. Requests for access, correction, or deletion will be processed promptly upon verifying the requester’s identity.

6. Use of Cookies

We use cookies and similar tracking technologies to collect or receive access information from users visiting our website. Cookie settings can be adjusted through your browser. Please refer to your browser’s help section for instructions.

7. Continuous Improvement

We regularly review and improve this policy to address technological advancements and societal changes. Updates will be posted on our website.

8. Data Protection Officer

CoinDirect community owner

9. Policy Changes

We reserve the right to amend this Privacy Policy at any time, except where otherwise required by law.

In the event of any discrepancies between the English and Japanese versions of this Agreement, the Japanese version shall prevail.